Delete your Alongo account

You can delete your account and personal data at any time. Deleting your account is permanent and cannot be undone.

Option 1 — In the app (fastest)

1. Open the Alongo app and sign in.
2. Go to Profile → Settings.
3. Tap Delete account and confirm.

Option 2 — By email

If you can’t access the app, email privacy@companion.app from the email address on your account (or include your registered mobile number) with the subject “Delete my account”. We may take reasonable steps to verify your identity before deleting, to protect your account.

What gets deleted

• Your profile, photos and profile details.
• Your account identifiers, preferences and app activity.
• Your messages and other content, except where a report or legal hold applies.

We delete or irreversibly anonymise this data within 30 days of a verified request.

What may be retained (and why)

Some records may be kept for a limited period where the law requires it or a legitimate need exists — for example: identity (KYC/AML) and tax records; payment, payout, invoice and chargeback records for financial reconciliation; records needed to resolve an open dispute; and information needed for fraud prevention, safety, or to establish, exercise or defend legal claims. Retained records are minimised, access-restricted, and deleted once the obligation ends. See our Privacy Policy for details.

Questions? Contact privacy@companion.app or our Grievance Officer at grievance@companion.app.